well, the weather has been shitty all weekend. looks like we're getting 2 - 4" today, with a possible 5-9" tonight. and more continuing throughout the week. well, it IS winter.
spent the weekend watching some movies with H, had a nice time. dogs enjoyed hanging out with us in the garage, cats were peeved that we weren't inside with them. i had 2 little puke-surprises when we came in saturday night pretty late. LOL.
friday i called the dr.'s office. they had my referrals ready - but hadn't called ME as they were supposed to. whatever, i went to get them. of course, they didn't have any of the other things ready, and i had to wait while they copied what info from my file that was required. i got home and went through it all. seems that the dr forgot one piece - a page in the application for the surgeon that he was supposed to fill out - and didn't. so, they're doing it today, and promised that i will have it, and a phone call to come get it, today. we'll see what happens.
H, since he negotiates for a living, made a call and spoke to the office manager. turns out she'd had 2 other complaints this week about sharon, the incompetent worker who made me go through all the hoopla earlier that week. H made sure to compliment Katie on how she dealt with me with kindness, courtesy and respect. Katie made sure she told me during my visit to the office to pick everything up, that they were sorry for all the confusion and the wait and she realized this was a sensitive subject for me and hoped that if i needed anything else i wouldn't hesitate to call her. H is taking flowers to her today. H told the office manager how Katie's manner more than made up for sharon's, and that everytime we've had to converse with Katie either on the phone or in person, we left feeling very taken care of, respected and that our information was in good hands. not so with sharon. the office manager told H that if he needed anything further not to hesitate to call her himself, and that she would definitely tell Katie of the glowing "review" H & I had given her this day.
just shows that it makes a real difference if you treat people as people, not numbers. Katie has it down. I may take her a thank-you note today when/if I go pick up the rest of my stuff from the dr's office.
still, this process has delayed me and i don't think my application, information and referrals will make it to the surgeon in time to be invited to the february seminar on the surgery, but i've made my peace with that.
hope you all have a great beginning to the week.